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Frequently Asked Questions
How long do your services take?
You'll have beautiful, recoated floors in just one day - usually, in 5 to 7 hours!
Can I walk on my floor the same day?
The floors will be ready to walk on within a few hours after completion. We recommend socks only for up to 24 hours. Pet traffic should also be minimized, if possible.
Can you refinish engineered wood floors?
Yes, in many cases, engineered wood floors can be refinished using our sandless refinishing service.
Does the furniture need to be moved? If so, who does it?
Yes, please remove furniture from the area that going to be treated before our arrival. ZeroSand doesn't move any furniture or electronics. We can provide you with contacts for moving companies with whom our customers have worked if desired.
Do I have to be home for the service to be performed?
No. Even if you're not at home, we can perform the service. Our team will notify you when they arrive, begin, and complete their work. Then, we will email you a detailed photo report.
How much do your services cost?
Sandless refinishing costs a fraction of the price of a complete sanding and refinishing service. Costs vary according to square footage and floor condition. Additional fees may apply if your location is outside of Calgary. For our clients, we always provide in-home consultation and up-front pricing to avoid surprises and mistakes.
In terms of floor sheen, what options do I have?
You may choose from different sheens: matte, satin, semi-gloss, or gloss. The lowest sheen or shine is the matte. The most popular among our customers due to the appearance and ease of care and maintenance is satin sheen. Higher sheens are less forgiving of dust, debris, and imperfections showing up on the surface. The price for all sheens is the same and included in our service.
Can you remove pet urine stains from wood floors?
No. Sanding and refinishing are necessary to remove pet stains from wood floors. Sometimes, the only way to remove the stain is to replace the damaged boards.
Can you remove water damage stains from wood floors?
No. Sanding and refinishing are necessary to remove water-damage stains from wood floors. Sometimes, the only way to remove the water-damage stain is to replace the affected boards.
How do I maintain my wood floors after refinishing?
Keeping your wood floors in good condition after refinishing is essential to preserving their beauty and longevity. These are a few helpful tips for care after refinishing:
Wait for Full Cure: After refinishing, allow sufficient time for the finish to fully cure before placing furniture or rugs and resuming regular activities. Usually, it takes 3 to 7 days.
Furniture Protective Pads: Use felt or rubber pads on legs when moving or placing furniture on the floor.
Regular Cleaning: Clean your wood floors regularly using a soft, dry or slightly damp mop. Avoid excess water, as prolonged exposure to moisture can damage the wood. We recommend professional hardwood floor cleaning every 12 months.
Avoid Harsh Cleaners: Avoid harsh chemicals or DIY cleaners that may strip off the finish or damage the wood over time. Avoid using floor polishes, enhancers and oils on wood floors.
Place Mats and Rugs: Protect wood floor with area rugs and mats, especially in high-traffic areas and entryways.
Trim Pet Nails: Trim pet nails to prevent scratches and dents on wood floor surfaces.